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Customer Care
Frequently Asked Questions
Clear answers regarding white-glove shipping, sustainable materials, 30-day in-home trials, and timber care.
Shipping Timelines
Standard essentials dispatch in 24–48 hours. Handcrafted solid oak furniture ships via white-glove carriers within 5–9 business days.
30-Day In-Home Trial
Take 30 days to live with your pieces. If a chair or duvet does not suit your space, we coordinate effortless doorstep pickup and full refund.
Sustainable Packaging
We use zero styrofoam or single-use plastics. Every piece arrives in biodegradable honeycomb paper and reusable organic cotton dust bags.
Natural Wood Care
Dust with a soft microfiber cloth. Treat solid oak and walnut surfaces with natural beeswax twice a year to preserve natural luster.